Executive • Communicator • Leader

ABOUT ME

The brief introduction of myself

For almost twelve years now, I have assisted with the management of online and ground learning solutions, retention analysis, market research and operations at both Western International University and University of Phoenix. Supporting over 300,000 students and 800,000 alumni globally. I have successfully enhanced synchronous and asynchronous online learning models through the strategic evaluation of industry research; this has also been accomplished through the establishment of system interventions and service units that positively impact retention rates, credit progression rates, graduation rates, career preparedness and student learning outcomes.

Joseph Sloan
executive   •   COMMUNICATOR   •  leader

Joe Sloan is a Director of Operations at the Apollo Education Group focusing on customer loyalty, retention measurements, strategy and financial planning and analysis. Supporting over one million customers, Sloan partners with departments to identify with key performance indicators that help drive revenue by putting the customer first. For over ten years now, Sloan has supported Apollo’s leadership team and its global network of schools with his ability to improve organizations through growth strategies, performance dashboards, customer centric techniques, career progression modeling and organizational competencies.

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CORE COMPETENCY PROFILE

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Microsoft Office Suite

Word, Excel and Outlook skills are used in...

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Financial Planning

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Project Management

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Analysis and Forecasting

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Written / Verbal Communication

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ORGANIZATIONAL PSYCHOLOGY

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MY RESUME

Phone: 602-400-6760

Accomplished university operations leader with 10+ years experience serving students, faculty and administrators in the areas of systems enhancements, growth planning, student persistence, retention and graduation rates, student services,  career/alumni services, workforce solutions, financial planning/analysis, compliance, HLC reaffirmation and multi-campus management.

work experience

my professional background

Now
January
2013
University of Phoenix - (An Apollo Education Group Subsidiary)
Director of Operations
Director of Operations, Workforce Solutions/ Career Services

Responsible for improving online/ground student retention and operations through the design and implementation of business units that offer online talent acquisition services, employment services, career services, workforce solutions and skill assessments. • Worked strategically with employer and community partners to deliver talent acquisition services to students and alumni while establishing partnerships through learning and professional curriculum offerings. • Assisted Senior Vice President with management of a $8MM-$10MM budget, P&L, financial planning/analysis and forecasts. • Launched suite of career/workforce and coaching services to 800K alumni and 300K students across 100+ campuses. • Managed division strategy map with emphasis on quarterly objectives, milestone achievements, KPIs, finances and risks....

January
2013
December
2011
Western International University - (An Apollo Education Group Subsidiary)
Director of Student Services/Operations
Director of Domestic/International Student Services/Operations

Managed domestic/international academic services at five campus locations with an emphasis on launching online degree programs, improving online/ground student retention rates, drop and withdrawal rates, course completion rates and graduation rates. • University-wide online and ground oversight of domestic/international academic and student affairs staff at five campuses. • Improved overall student retention rates from 51% to 59% resulting in year over year graduation rate and revenue improvements. • Security authority responsible for university-wide campus crime/incident reporting in conjunction with Department of Education. • Assisted with Higher Learning Commission Self Study Plan and accreditation visit in 2012....

November
2011
June
2009
Western International University - (An Apollo Education Group Subsidiary)
Associate Director
Associate Director of Domestic/International Student Operations

Responsible for assisting with online growth strategies at Western International University and Apollo Global with emphasis on student advisement techniques, assessments methods, staff training/development and technology integrations. • Successfully improved online/ground student show rates by 10% in the first 12 months as Associate Director of Operations. • Chair of Operational Leadership Committee responsible for tracking, managing and prioritizing student projects, system integrations, system enhancements and new student service roll outs. • Responsible for managing student code of conduct policies, student appeals process and ADA office....

june
2009
July
2007
Western International University - (An Apollo Education Group Subsidiary)
Student Success Manager
Student Success Manager

Strategically grew student enrollment and improved student/faculty retention through online learning tools, online services, library support, vendor relations and communication strategies. • Increased student/faculty online portal usage by 50% as appointed administrator responsible for internal communications, system enhancements, system integrations, online content, program review processes and student success. • Responsible for various student services to include: student writing center, online/ground bookstores, tutoring services, student workshops, scholarship committees, CLEP/DANTES testing services, vendor relations and vendor management. • Managed student service analytics and reporting to include: technical support call in volumes, university portal analytics, student communication click and open rates, online/ground library usage and computer resource center usage....

July
2007
June
2003
University of Phoenix - (An Apollo Education Group Subsidiary)
Project Lead & Student Advisor
Project Lead & Student Advisor

Launched innovative online learning platforms and business units that created new revenue streams for Apollo Education Group as a project lead, admissions specialist and student advisor. • Project lead of first online (K-12) business unit charged with creating new revenue streams and student pipelines via Orange Lutheran Online High School and Insight Schools Online. • Standardized and enhanced online learning environment, admissions techniques and online registration processes resulting in year over year growth and 4000+ (K-12) student enrollments. • Extended curriculum offerings and online platform into (6) states while providing best in class student services, transcript evaluation, admissions coordination and operational support....

April
2003
july
2001
ATMO Inc.
Assistant Director
Assistant Director of Credit Services Division

Managed credit/debit merchant processing services nationally via business to business outside sales team, call center staff and credit union partnerships. • Responsible for growth and development of client base through sales, operations, call center staff and credit union partnerships. • Successfully grew business-to-business sales team by 200% with net revenue growth of 30% in first 12 months. • Management of inside sales telemarketing teams responsible for target marketing strategies and initiatives....

February
2001
January
2000
Certified Merchant Services
Corporate Finance Manager
Corporate Finance Manager

Assisted with growth and development of a national credit/debit processor. Responsible for sales team support, commission calculations, contract review and underwriting. • Managed contract review and underwriting for a team of 50+ sales representatives across (6) satellite offices. • Responsible for sales commission calculations and processing of all contracts nationally with emphasis risk assessment. • Assisted with strategic planning and operations support during merger and acquisition of a competitor business....

EDUCATION

MY EDUCATION

2015
Grand Canyon University
Anticipated Completion (2015)
Ph.D. Industrial/Organizational Psychology

With an Emphasis in Industrial and Organizational Psychology, this doctoral program takes an in-depth study of how individuals behave in a variety of settings. Learners will study and examine the methods and principles to business and industry, human behavior at work, and employee-management relationships. Topics also include exploring methods for accelerating individual, group, and organizational performance through consulting, coaching, and change management. Leadership theories, models, styles and best practices will also be explored. In earning a PhD in General Psychology with an Emphasis in Industrial and Organizational Psychology, learners will examine empirical, research-based approaches to understanding mental and thought processes including...

2007
University of Phoenix
Degree Conferred
Master of Business Administration

The Master of Business Administration (MBA) program prepares students in the functional areas of business allowing them to develop managerial skills necessary to be effective in a rapidly changing business environment. The program is designed for students with an interest in entering or advancing their careers in business. The program reflects current research of managerial competencies as well as graduate business standards as reflected by existing national standardized graduate business tests. In addition to the University learning goals, the MBA program prepares students to do the following: Recognize and solve problems systematically to make better business decisions. Manage, develop, and motivate personnel to...

2006
University of Phoenix
Degree Conferred
Bachelor of Science Business Management

The Bachelor of Science in Management (BSM) degree program is designed to develop the professional knowledge and skills of cross functional managers in any organization. The BSM degree enhances skills necessary for improved organizational effectiveness in a dynamic and evolving workplace. The curriculum focuses on the development of management roles. It emphasizes skills necessary to align resources, and to improve communication, productivity, and effectiveness. Through a participative learning environment structured for adult learners, students are taught to manage innovation and apply professional skills and knowledge. Special emphasis can be placed on key management areas, including, leadership, general management, or human...

2001
ITT Technical Institute
Degree Conferred
Associates Computer/Electronics Engineering

Information technology (IT) workers can be found in many types of organizations. According to the U.S. Department of Labor, "In the modern workplace, it is imperative that Information Technology (IT) works both effectively and reliably."1 IT is an academic discipline that continues to evolve as computers and communication technology change. One area of information technology is Computer Network Systems, which involves systems such as local area networks (LANs), wide area networks (WANs), the Internet, intranets and other data communications systems. People who understand networking can connect users in different locations and help maintain the flow of information. This could involve identifying,...

Career highlights

achievement and Growth

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CONTACT JOSEPH SLOAN

REQUEST MORE INFORMATION

Address Available
Upon Request

602-400-6760

Email: Joseph Sloan